Before anything was designed, the practice had to be understood. Staff surveys. Client interviews. Competitive analysis. Financial benchmarking against industry P&Ls. What clients actually valued versus what the practice assumed they did.
The answer was consistent across every source. Eco Deco’s differentiator wasn’t clinical — every good vet has that. It was relationships. Prevention over crisis. A doctor who treated every client like family. The positioning was already true. It just wasn’t being communicated — and it wasn’t built to travel.